My brothers and I made the move to El Cortez after the closure of Lady Luck and quickly established ourselves there as worthy of free room offers. We play a ridiculous amount of hours at quarter VP and I buy in at the craps table for a hundred about six to eight times per trip. No big fish, but room offers consistently from Orleans, Four Queens, and El Cortez. About the time of the management change I got downgraded to the casino rate offers. My normal play at Downtown Grand got me on their list after two visits, and I then called a host who okayed me for two nights, and later got a call back from a host who authorized four free nights. Again, no big fish, but I do go there to gamble. I have made several attempts at El Cortez to up my play, last December I used my casino rate offer and scored more than the two thousand base points on day one, just shy of the number on day two. This trip included at least three hours of fifty cent play in the Parlour Bar. Planning my next trip, I wanted to see if someone would take a look at my recent play. Left voicemail with Nords, a week later I sent an email, a week later I left voicemail with the other host. I have had a Sapphire card for years. I am beginning to feel personally snubbed, since my brother never fell off the good list and got an email answered within three days. Anyone else receiving a similar vibe?