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Changing Hosts at the Same Property

Discussion in 'Comps' started by bubbakitty, Feb 11, 2014.

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  1. bubbakitty

    bubbakitty native Texan; born and bred.

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    I had a host(ess) at the Orleans prior to May '13 that was fabulous. Looking back over old e-mails we can trace our first exchange back to 2006. She was intelligent, out-going, able to carry on a conversation, engaging and most important of all would comp 90% of our charges to the room (which never involved "gouging" in my opinion). The spa was not compable but the wife liked it so we did it each trip anyway. She would answer e-mails quickly and was never an impediment to our trip.

    She has left the property and the business. I found out by calling her cell in May '13 and having the call returned by another host (male). It was the casino's phone. Never heard if the departure was mutual or one-sided with feelings. She was in college taking upper level classes the last two years we had interactions and I assume she finally graduated. Things change so no big deal I thought.

    My host now is cordial, not nearly as outgoing (ok, she was exceptional in that area), not nearly as helpful in arranging for arrival or upon departure. Comps are not nearly the level they once were and there were times in the past where we wondered if she "boosted" our play in the computer or just gave us comps due to history. Our play is close to what it was previously as to time and betting level. We never asked for comps from the craps (5$ 3x4x5) or BJ (10+$) table, just charged to the room. Currently it is like a new boss has come onboard and "things are going to be different around here."

    I realize times change and so do the attitudes of the corporation toward comps / level of play etc. My question is
    what (if any) are the negatives to trying out a new host at the same property?

    I don't care about his feelings toward me jumping ship, I just don't want to put a "new" host in a precarious (non-professional) relationship with my current host. Do I just call and ask for a future stay based on previous play and see what is offered? Do I tell the person I am speaking with I have a host but am looking for change? Is this an unusual request?

    I am certainly willing to accept we had the ideal situaion for many years and that is now gone and we must make our way as best we can. Fine. Just want to be sure.

    We also gave 100 $ each Christmas (or Super Bowl trip) for the previous year's "considerations" which we felt was getting out cheap (if we stayed 12 days a year - usually the average for one or both - with charges we figured 8.5 $ per day was more than fair (?) wayyyyyy more). And it was always appreciated. Since May through Christmas I / we stayed 15 days and again gave a Christmas card with the usual Benji figuring it was a little less than 15 $ a night for the room if no comps given. This last Super Bowl we were again given rooms but little comps outside of that. I wonder if I shouldn't start asking for restaurant comps at the conclusion of each session of play in anticipation of not being comped at the end of the stay?

    I can accept we have been way over comped and I can accept this guy is playing us short. Just wanted some input as to shopping around at the same property.

    Thanks
     
    1st Super Bowl DT...Panthers / Browns no doubt
    Spur of momento trip
  2. UKFanatic

    UKFanatic The Arbiter of Taste Caviar Kid

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    I don't think there are any negatives to trying a new host at the same property. At worst, you get the same offers/level of service that you are not satisfied with now. So what do you really have to lose? I went through four hosts at Aria before finally finding one I click with.
     
  3. LV_Bound

    LV_Bound VIP Whale

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    Was it this way at first with your original host? You may have to think long and hard.
    Just wondering if there is a "break-in" period for any host you deal with whether it be this one or a different one.
     
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