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CET rewards credits

Discussion in 'Comps' started by Groog, Jul 16, 2012.

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  1. Groog

    Groog Low-Roller

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    Does anybody know what the deal is with rewards credits going away?

    I thought you just had to use your card every 6 months? I lost 10000 rewards credits and am not sure why. If they were expired I would have expected to lose all of them not just some.
     
  2. GolferTrav

    GolferTrav Tourist

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    You have to earn at least one point within 6 months of the last point earned in order to keep them all.

    Did you, possibly, earn that $100 even through some other sort of promotion that maybe had different rules?
     
  3. nostresshere

    nostresshere Mr. Anti Debit Card

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    If you lost EXACTLY 10,000 reward credits, then something is going on. You either had a promo of some type that expired, or something got charged that you did not know about, or the system is screwed up. If nobody gives you an answer in a day or so, call and then let us know.
     
  4. leo21

    leo21 VIP Whale

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    The only time something like that happened to me was when I got double credit on a promo. They adjusted my account to the right amount soon after. I can't think of any penalties that would result in that deduction. You should probably contact them to make sure your account is okay.
     
  5. Groog

    Groog Low-Roller

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    There were no promos going on, and I had earned and used my TR card in the last month so it doesn't make sense.

    What I'm thinking is that they took 10000 credits off because I cancelled a reservation, I gave them enough notice, but 10000 credits is equal to the 100 they say they charge in cancelled reservations.

    I have to look into it this week though.
     
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