So I was in Vegas a few weeks ago then I was I in Shreveport and when I get home I notice a big amount of my Rewards credits is missing?? WTF. I called the Horseshoe in Bossier City and they did not take any away. I call Total rewards and get the big run around that it will take a few days to run a report to see where it went and they can not tell me. This is what is really messed up. I had to bother my Host got this worked out. Looks like someone took my Diamond card and charged some cigars at Caesar's palace on Sunday and I was in Shreveport on Friday and Saturday. Bad part is I've been know to fly from one property to the next overnight so that is something I do, but not this time since I'm home in Dallas. I will have to say Calling CET's Total rewards was a complete waste of time. They was useless. Calling any number was a waste of time. I only got an answer by calling my Casino Host. These host really earn their money with Crybabies like me. I feel so bad to call about a small thing like this but I could not get anyone to tell me where my reward points went. Lucky I have two very good Host in Horseshoe Bossier City and at Caesar's Las Vegas. I can see why they give me the brush off sometimes. Sorry just had to vent and really getting tired of the cut backs at CET that they are getting rude and not helpful. On a side note I had to call 911 last night and get a ambulance to take my sister in law to the hospital to the ER then get her transferred to her hospital to get readmitted so I was just a little cranky from lack of sleep. So what is the best way to get this fixed in the future without calling my host for something small???