1. Welcome to VegasMessageBoard
    It appears you are visiting our community as a guest.
    In order to view full-size images, participate in discussions, vote in polls, etc, you will need to Log in or Register.

Casino Ambassador, Casino Host, Marketing Executive - What's the difference

Discussion in 'Comps' started by ERQTraveler, Jan 12, 2015.

Thread Status:
Not open for further replies.
  1. ERQTraveler

    ERQTraveler Tourist

    Joined:
    Aug 14, 2013
    Messages:
    27
    Trips to Las Vegas:
    20
    I'm looking at the various MLife property websites on hosts, and there are several titles listed. What's the difference?

    ERQ
     
  2. PHVHost

    PHVHost CET Casino Host

    Joined:
    Mar 7, 2014
    Messages:
    599
    Trips to Las Vegas:
    1
    It is pretty much the same with all companies, but here is the difference:

    1. Casino (or Service as CET calls them) Ambassadors are not in any fashion involved in sales. They are there to provide service for VIP customers either when their assigned host is off duty or they don't qualify for a host or rep and want to see if comps are available for their play. They usually sit in VIP checkin or the host office.

    2. Marketing executives, or Inside sales reps as we call them, are telemarketers that are assigned customers that are comp worthy but not executive host worthy. They deal with fringe customers that deserve to have bookings and offers done for them, but will utilize the service ambassadors while on property.

    3. Executive Casino Hosts are high value sales and service. We have a relatively small book in comparison to the inside sales reps (they have several thousand lower end customers, we have a few hundred higher end customers). The service levels of an exec casino host are much higher given the extra demands of high value customers and the major differences in how their play, comps, and offers are handled.
     
  3. Nittany1

    Nittany1 VIP Whale

    Joined:
    Jul 6, 2009
    Messages:
    1,817
    Location:
    Pennsylvania
    Trips to Las Vegas:
    81
    Just curious how you determine what level of play gets a host.
    I'm Platinum at MLife and have hosts at several casinos.

    A very good friend is 7 Stars at CET but achieved it by your bonus levels of multiplying tier levels at certain points in a day.
    His theo over a four day period is lower than mine but gets all the 7 Star benefits.
    Does it still come down to theo or do 7 Stars get the best treatment no matter how they got there?
     
  4. Jordan

    Jordan Caveman

    Joined:
    Sep 20, 2013
    Messages:
    2,384
    Location:
    Halifax, Canada
    Trips to Las Vegas:
    25
    This has been answered a multitude of times....your THEO determines if you are host worthy, the color of your players card has virtually nothing to do with it!
     
  5. 123 Fake Street

    123 Fake Street Tourist

    Joined:
    Apr 21, 2009
    Messages:
    34
    Trips to Las Vegas:
    13
    That's interesting -- thanks. I was recently trying to figure out if the "Casino Marketing Sales Agent" at another property was technically a host or not.

    What typically happens to an established inside sales rep/player relationship if either (a) the player ups his play to justify executive host attention or (b) the inside sales rep gets promoted to executive host? Is the existing relationship maintained or does the player get handed off to someone else?
     
  6. RiddickBull

    RiddickBull VIP Whale

    Joined:
    Oct 20, 2012
    Messages:
    1,672
    Trips to Las Vegas:
    20
    I think theo and actual loss determines host worthiness.
     
    Last edited: Jan 14, 2015
  7. Nittany1

    Nittany1 VIP Whale

    Joined:
    Jul 6, 2009
    Messages:
    1,817
    Location:
    Pennsylvania
    Trips to Las Vegas:
    81
    I agree and completely understand.
    Should have asked the question differently.
    My friend has a high level host.I'm guessing all 7 Stars get those but not sure as I play at MLife properties.
    He got to 7Stars by their multiplier system.
    So does that matter how you got there at CET and do all 7 Stars get hosts.
    .
     
  8. newmans

    newmans VIP Whale

    Joined:
    Jun 30, 2014
    Messages:
    1,648
    Trips to Las Vegas:
    65
    I would think a player that makes 7 stars over 10 gaming days, earning 5000 tier credits, plus a bonus of 10,000, per day, would have a high ADT. Someone that earns 900 tier credits a day over 150 days at their local CET property, would also be 7 stars. They would only earn 125 bonus tier credits and their ADT would be minimal.
     
    Last edited: Jan 15, 2015
  9. Gamesman

    Gamesman VIP Whale

    Joined:
    Jul 21, 2014
    Messages:
    1,216
    Location:
    San Diego
    Trips to Las Vegas:
    30
    That's 15,000 points, they'd be low Diamond at 150 days earning 100 tier points.
     
  10. newmans

    newmans VIP Whale

    Joined:
    Jun 30, 2014
    Messages:
    1,648
    Trips to Las Vegas:
    65
    Oops... Math correction made...thx
     
Tags:
Thread Status:
Not open for further replies.