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Cannot Purchase Rewards

Discussion in 'MyVegas' started by Crazycrue, Dec 28, 2013.

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  1. Crazycrue

    Crazycrue Low-Roller

    Joined:
    Dec 3, 2012
    Messages:
    189
    Location:
    Canada
    Trips to Las Vegas:
    5
    Hi Everyone:

    I need your help. I have purchased 2 rewards and since Dec 27 I am hit next to purchase a reward and the page does not load to make purchase.? Is it just me or is there something wrong with the site?

    I have emailed them through their helplink and it never seems to go anywhere either. I hit submit it greys out and then nothing.

    Any ideas?
     
  2. SH0CK

    SH0CK Stylin' and Profilin' Quasi Tech Admin

    Joined:
    Nov 2, 2001
    Messages:
    12,928
    Location:
    Tennessee
    Trips to Las Vegas:
    37
    You may want to try deleting your browser cache/temporary Internet files and cookies in the browser that you are having issues with.

    If that doesn't work, it may be a flash issues. For that, go to this page and click delete all sites. Then close all your browser windows and try again.

    Last thing to try, try a different browser than what you normally use.
     
  3. Crazycrue

    Crazycrue Low-Roller

    Joined:
    Dec 3, 2012
    Messages:
    189
    Location:
    Canada
    Trips to Las Vegas:
    5
    Thanks for the tips on what to do. I did that and still it didn't work. Finally after a couple more hours of doing nothing it began working again. Maybe the ticket I submitted made it through.

    High 5 wasn't working either. Its now working again. Tried another computer in the house it was the same issues too.

    I am glad its fixed though. Getting use to going in and playing it.

    Thanks so much!
     
  4. socalev

    socalev Tourist

    Joined:
    Mar 10, 2007
    Messages:
    6
    Trips to Las Vegas:
    25
    Do you use avast? Recent update to the program installed an online security add-on to the browser. I had the same problem as you described. Could not get past Next to the fill-in screen. I temporarily unchecked the add-on and was able to get beyond the first reward screen and add the email address info. I haven't researched further.
     
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