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Can no longer check points on cosmo site or app?

Discussion in 'Comps' started by koltunowicz, Oct 7, 2015.

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  1. koltunowicz

    koltunowicz Tourist

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    I have a feeling my points fell off anyways, but with a trip on the horizon i wanted to log into identity to see if i was in striking distance to get the 2nd tier this time. I just noticed the top corner of the cosmo page no longer has a spot to view points. Having downloaded the cosmo app I checked their as well and you can no longer input your identity info to check point balance. Not sure what this means other than its now much less convenient for me. Anyone here of any changes coming to their players club? All the details posted on the site seem to be the same.
     
  2. 44inarow

    44inarow VIP Whale

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    Their website is even worse than MGM's, and that's saying something. For literally years trying to log in led you to a message that the site was under maintenance. I wouldn't be remotely surprised if that system either broke again, or they decided to just stop trying to maintain it.
     
  3. wanker751

    wanker751 Dutch Rudder Enthusiast

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    I had the same problem... I sent an email to identity and got a response within 24 hrs
     
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  4. Eric1285

    Eric1285 Tourist

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    Maybe they're finally getting ready to roll out a more informative Identity section.

    I never quite figured out how the online point total worked. Seems like it showed your point total minus any you redeemed for slot play already? I usually redeem my identity play once it hits $10-15, and figured that may be why my point total still showed less than 20k even though I'm Identity Gold (20k points required).

    Emailing them is pretty good. I've almost always gotten a reply back within 24 hours, usually with all my questions answered.
     
  5. BayouBengal

    BayouBengal VIP Whale

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    The number you used to see on the website was not your Tier Score. Your tier score isn't effected if you cash in points for comps or free play. You have to email Identity or visit in person and ask them to run your Tier Calculator. This past week when I visited Identity desk, their Tier Calculator report was super slow.
     
  6. koltunowicz

    koltunowicz Tourist

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    That's good to hear, I've always had bad experiences trying to get a email response from a casino (sls, dt grand) I'll give that a try.
     
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