Group of us just returned from Vegas last week. Wife and I stayed at Caesars Palace first time in a few years. My wife had just achieved Diamond TR status a month ago during our stay at Paris. During that stay, the checkin clerk just told her to let the desk know if she made Diamond during the stay, and they'd comp the resort fees, which they gladly did. This trip, we check in to Caesars in the Diamond checkin, and the girl says "you know you'll be responsible for the resort fees". This, while my wife's Diamond card is sitting on the counter in front of her. We of course brought this to her attention, to which she got on the phone, clicked at her computer for seemingly forever, and came back to us saying there was nothing she could do, as at the time we booked, my wife wasn't Diamond yet. We explained we were at Paris a month earlier, and had no issues, and in fact when my wife booked this latest trip, she was told to call back when she attained Diamond, which she did - I personally heard the phone call she made. The response from the clerk - "Do you know who you spoke to when you confirmed?". Give me a break, how the hell would you remember a name of a clerk, who at the time told my wife "no problem, you're set"? So we check in, and the girl says we'd have to take it up with a HOST at the host desk in the casino. Go into the host office later on, and sit down with a Host...almost the first thing out of her mouth - "you realize that 80% of the people who stay at Caesars are Diamond, I'm not sure what I can do about this". Wow, such great customer service. Why should it matter what my wife was when she called to book the room, back in early July?? Fact is, we're checking in to our COMPED room (because she made Diamond), with her Diamond card in front of her... After sitting at her desk, being made to feel like we're insignificant and a pain in the a$$, she finally came back and announced "I was able to get the resort fees comped"... Makes one wonder if they're all bonused on how many TR members with status that they can 'cheat' resort fees out of? And to top it off, when we booked, my wife was told we'd both have casino credits on our accounts to pick up at the TR desk when we checked in. Went to collect that first night, and as nice as the clerk was, she said there was no record of it, and no one at any of their 'offices' to check with during the dinner hour, so we'd have to come back the next day. We did, and again, the girl couldn't find anything about any credits, and could we come back. We did later that second day, and now they were showing up on our accounts, but we'd have to come back the next day (3rd day of our trip) to collect them. WTH? This, in our day of computers? Talk about a fail. We'll be going back to Paris or Cromwell, where we've been treated VERY well, and with respect.