1. Welcome to VegasMessageBoard
    It appears you are visiting our community as a guest.
    In order to view full-size images, participate in discussions, vote in polls, etc, you will need to Log in or Register.

Bought rewards has my old name attached

Discussion in 'MyVegas' started by comoxian, Nov 29, 2015.

Thread Status:
Not open for further replies.
  1. comoxian

    comoxian Newbie

    Joined:
    Nov 29, 2015
    Messages:
    3
    Trips to Las Vegas:
    4
    Tried calling they can't change. Tried emailing no answer. I purchased reward before but never used using my middle name and old last name. Married now and use legal first name. How do I change so I can redeem rewards! Useless if now I can't as my id is different ?
     
  2. captainron62

    captainron62 VIP Whale

    Joined:
    Oct 2, 2011
    Messages:
    3,242
    Location:
    Tampa, FL
    Trips to Las Vegas:
    19
    Good luck. I tried to do a name change without any replies or assistance either.
     
  3. shifter

    shifter Degenerate Gambler

    Joined:
    Sep 15, 2010
    Messages:
    10,096
    Location:
    At the tables
    Trips to Las Vegas:
    30
    So 2 completely different names.

    Good luck.
     
  4. miniwhale

    miniwhale Low-Roller

    Joined:
    Jun 2, 2013
    Messages:
    455
    Location:
    GA
    Trips to Las Vegas:
    30
    Yeah, is that what you are saying? Two totally different first and last names?
     
  5. comoxian

    comoxian Newbie

    Joined:
    Nov 29, 2015
    Messages:
    3
    Trips to Las Vegas:
    4
    yes, but I have birth certificate and old passport, but its expired and im told not valid- how can you possibly not be able to change your name if married and not be able to use old id- useless now
     
  6. BadKarma

    BadKarma Low-Roller

    Joined:
    Aug 8, 2015
    Messages:
    188
    Location:
    6 hours from Vegas!!
    Trips to Las Vegas:
    38
    Cancel rewards in MyVegas. Get a new email address with your new name from yahoo or something free. Then re-purchase rewards using this new info.
    It might work!! :evillaugh
     
  7. SH0CK

    SH0CK Stylin' and Profilin' Quasi Tech Admin

    Joined:
    Nov 2, 2001
    Messages:
    12,918
    Location:
    Tennessee
    Trips to Las Vegas:
    37
    This won't work as the MyVegas account is linked to the previous name, email address, and mLife account. The only thing that may work is contact MyVegas support through their support site and give them your support code (shown at the bottom of the game screen) and hope for the best. Either that or see if one of the MyVegas fan groups can get you in contact with one of the reps that visit their FB pages.
     
  8. breanna61

    breanna61 Super Moderator

    Joined:
    Aug 6, 2008
    Messages:
    5,906
    Location:
    Ontario, Canada
    Trips to Las Vegas:
    106
    Just bring a copy of your marriage certificate with you when you redeem that shows your maiden name.
     
  9. siwst852

    siwst852 Tourist

    Joined:
    Aug 10, 2007
    Messages:
    91
    Trips to Las Vegas:
    0
    I changed my last name. I brought my new license to M life I also changed it with Facebook. I didn't have any issues with redeeming. Good luck they change all the time.
     
  10. comoxian

    comoxian Newbie

    Joined:
    Nov 29, 2015
    Messages:
    3
    Trips to Las Vegas:
    4
    contacted playstudios via email...They changed it no problem! yay
     
Thread Status:
Not open for further replies.