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Bellagio Host/Offer Question

Discussion in 'Comps' started by Harry5, Aug 18, 2015.

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  1. Harry5

    Harry5 Tourist

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    Apologies if this is a little convoluted, but would appreciate views on a slight conundrum I have....

    I have stayed at Bellagio last three trips and acquired a host there. Due to travel distances etc I tend to stay a week at a time. I had previously stayed at Aria and had a host there as well.

    My play is pretty consistent-last trip in April 2015 I earned 12637 points over the week, 146k tier credits, my losses at Bellagio were $4200 (lost $5k at slots-mainly $5+ but had a decent week on table games-was up $800 for the week). FWIW I also dropped $1k at Aria on HL slots and was up $700 at MGM Grand. I limited my play to those three casinos. I also spent circa $2k at Bellagio on a meal with friends at Prime, and other F+B onsite.

    These figures were in line with my 2013 and 2014 numbers, and higher than 2012 and before. I have a bankroll of $1k per day for the week gambling plus circa $3k for food/drink/room charges-$10k total.

    Each day at Bellagio I will average an hour or so of craps ($15 pass line, full odds, place 6 and 8 for $18 each and will press these) and an hour or so of $25 BJ. I go to Vegas mainly to play poker (no comps I know) but I do have a leak in hitting the slots for a couple of hours late at night which helps keep the offers coming. I will throw in some VP on the bar tops on occasion as well.

    Last time my host comped me 7 nights up front in a Lakeview room, which I thought was generous and pleased to accept. On check out, I did ask if there was anything else that could be done about the bill (I didn't really expect it but if you don't ask....) and he emailed me to say...

    ''To qualify for a room comp, point accumulation should be 6,700 per day. This is the criteria set by Bellagio management. Your total points for the trip was 12,727. If I was to comp additional, your point accumulation needed to be 46,900.''

    Basically, I took this to mean he thought I had underplayed him, which I thought wasn't really my problem/fault as my numbers if anything were slightly higher than previous trips. He had my previous numbers (been coming for a week each year since 2009 and always stayed at MGM properties) on which to base his offer. I also found it tough to believe that Bellagio expects $20k coin in per day to be comped a room I can get on Mlife for $200.

    Anyway, I have my flights booked now for next April. My current Mlife offers include one for 3 free nights at Bellagio, $350 Freeplay and $150 Resort Credit. Of course these offers do not run as far ahead as next April so emailed my host about what might be available. I fancied booking a better room this time, a Salone Suite, as when you are there for a week I find it important to have a nice room. He has replied saying he would be delighted to make my reservation and can offer me a Salone Suite at $300 per night for the week. I asked whether this would be a standard Salone Suite or Lakeview and he said

    '' I can REQUEST a fountain, however, this is never guaranteed. Booking at Bellagio.com is the only way you can be guaranteed for what you request. Of course the rates are higher.''

    At present, I can book a standard Salone Suite for that week through Mlife with my gold discount at $286 per night average. Lakeview is $357 per night average.

    I know my play is nowhere near as high as most on here and my host no doubt looks after many bigger players, but I do feel there is some value in my repeat custom (I am nothing if not consistent). I do like Bellagio a lot and would like to stay there again, but also want to feel I do get some comp return. As it stands I feel my options are:

    1) Accept the offer, look to build the host relationship further and hope for some back end comps. My concern with this is that I have little confidence give the previous '6700 points needed per day room comp' email that my host will value my play on checkout at a reasonable level.

    2) Book the room I want through Mlife, not feel any pressure to play and then negotiate possible back end comps with the host on duty. This might piss my host off but should I care?

    3) Wait to see what my corporate offer is next spring and then speak to casino marketing about paying to upgrade the comp room to a Salone Suite. Feel no host pressure to play.

    4) Look to try somewhere else, though I probably would only consider Wynn/Encore or possibly V/P as alternatives (I have travelled 5000 miles, am on vacation and want to enjoy the whole resort experience), but certainly at Wynn my play might rank even lower. I wish to avoid being a comp chaser (though I do expect my play to be valued fairly) so would rather stay in the room and at the hotel of my choice and receive less comps, than simply choose the hotel on the best comps deal.

    Any thoughts please? Other alternatives?

    Thanks in advance.
     
  2. JosieCat

    JosieCat VIP Whale

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    I would wait and see what your corporate offer is. I personally find that my offers from marketing are far better then I would get from a host. I would then book that offer with whatever room type I qualify for, and book the rest of the nights in the suite I want through M Life. This way you aren't giving up any free play/resort credit.

    Then when you get there, you can possibly upgrade the first 3 nights to match the suite you have reserved for the last 3 nights. It's been my personal experience, that unless you are dealing with a host, VIP marketing will not allow you to upgrade a comp room ahead of time.

    You could also certainly see if any of the remaining nights can be back-end comped at the end of your stay.
     
  3. Chuck2009x

    Chuck2009x VIP Whale

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    6,700 base points a day for a regular Lakeview room is high. That's $20,000 coin in on slots which would give you a theo somewhere between $1,600 and $2,000.

    I mostly agree with Josie.

    The pros of either booking the Salone suite on MLife or taking the host's offer is that you'll end up in a Salone Suite, although with only about a 50% chance of getting a good fountain view. There's two Salone Suites on each floor of the Main and Spa Towers, but the view from the Spa Tower rooms isn't great.

    But, in order to get the Freeplay and Resort Credit, you're going to have to wait until an offer comes out that covers April. Then it's your choice whether to book through the website or through the host. The negative to this is that you'll be giving up the value of the 3 free nights in a regular room.

    If you really really want a Salone Suite, that'd be the way to go.

    But if you want to take a little gamble:

    • Wait until the new offer comes out that covers April.
    • Book whatever room type you can get fully comped for the first 3 nights under that offer.
    • Make two other separate reservations on the MLife website to cover the remainder of the stay:
    • One for the same room type you booked under the offer
    • One for a Salone Suite
    • When you arrive, see if they will upgrade to you a Salone Suite for an upcharge.
    • If yes, have them combine your original reservation with your secondary Salone reservation (and cancel the secondary regular room reservation)
    • If no, have them combine your original reservation with your secondary regular reservation (and cancel the Salone reservation).
    • This preserves the value of those 3 free nights.
    • You'll have to be able to handle the deposits for the secondary reservations on your credit card.
     
  4. Harry5

    Harry5 Tourist

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    Many thanks for the replies, Josie/Chuck. I will take your advice and wait to see what my offers are early next year.

    Quite like the idea of taking whatever free room I can get for the first three nights to keep my freeplay/resort credit (assuming my offer includes this) and then paying for a Salone Suite myself for the next four nights.When staying for a week it's no real hardship moving rooms or even hotels once.

    Thanks again.
     
  5. Chuck2009x

    Chuck2009x VIP Whale

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    You're probably aware of this, but if you book a room under an offer, whether it's via the web site or via a host, the Freeplay and Resort Credit should be included regardless of which room type you book. If you go through a host, you just have to make sure they include the offer code when they book the reservation.

    If you book an offer on the website, and choose a room type that does not show as COMP, the offer code should still automatically end up being attached to your reservation.
     
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