Just thought I would share my experience from last trip with a little more detail. It was less than favorable and would probably not do it again. I never contacted them with my complaints -- all in all I got what I paid for. The drivers were very nice and had no complaints with them. Bell sent me an email with an attachment to rate them by stars -- I gave them 3 out of 5 and to add any comments. -- So I decided I would just be totally honest. #1 our flight was to arrive around 8:30 pm. I booked our shuttle for 8:45 -- we had carry-ons and had no checked baggage. Our flight got in early around 8:20 and we got out right about 8:30 so I expected to have to wait. There were 3 other ladies waiting for the shuttle. We waited till about 9 pm and another couple straggled up. The shuttle bus driver said all we had to do was wait for them. We thought okay we will be on our way. They got on but then no another couple showed up and we had to wait for them to purchase tickets. -- We had prepaid for ours. It was about 9:25 when we took off. We had Bellagio to stop at, then Planet Hollywood and then TI -- seems to me they could have condensed the hotels to the ones around TI. Then on our return trip we waited for over 30 minutes for our return shuttle in front of TI. Again, I wouldn't have complained but they did send me a request to rate them. I also decided I would tell them about their awful service about 3 years ago when I took the share a ride Presidential Limo Service -- again that was a disaster. For these 2 services I would not use them. If I was going to book a true limo service for just me I feel that their ratings and service gets good reviews and I would use them for this. For the shuttle and share a ride I am done -- I think now I would rather be long hauled by a taxi then use either of these services. Saving $20 or $30 total isn't worth sitting around twiddling my thumbs. I hate the hurry up and wait syndrome. The one good thing about waiting around both coming and going was the weather was great -- nice cool breeze. I would have been ticked if it had been hot and they kept me waiting. One reason I took the shuttle was we had used it twice before and had very prompt service. I did get a reply with an attachment offering a refund -- totally surprises me because I was not expecting a refund.