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Being Stonwalled By Host Department

Discussion in 'Comps' started by jpete1966, Aug 17, 2015.

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  1. jpete1966

    jpete1966 Tourist

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    So I'm staying at a Stations casino and go to talk to a host today about getting room charges taken off and a comp to the steakhouse tonight. I go to the front check in looking for the host on duty and he tells me to use the house phone. Apparently the hosts won't talk to you in person. He offers to call for me and the host on the phone tells him there is nothing available. I'm a bit shocked and tell him there should be plenty to cover everything. He directs me to the rewards desk and the lady there also says I can't talk to anyone in person. The host she calls tells her I didn't even cover the room comp yet! Tells me to talk to the pit boss. I go over to the pit boss who looks at my play and immediately calls the host. Host tells him to have me deal with it tomorrow after my play tonight and he'll see what he can do but currently can't do a thing.

    So here's my play:

    4+ hours a day at double zero roulette average bet $100 - $150 + various slots etc...

    I generated plenty of theo to cover a $400 room grade up charge and $150 - $200 steakhouse comp right?

    Am I missing something or am I getting completely screwed here? I don't really feel like giving them any play again if they say there is nothing they will do.

    What do you think?
     
  2. wookie

    wookie Low-Roller

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    Yikes. Tough position. I would probably zero play tonight, but don't play for the comps regardless. Not worth losing 1k trying to save a couple hundred that you might not get anyway.
     
  3. voltron12

    voltron12 Low-Roller

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    If they are saying your play isnt even taken care of the room charges yet, then its possible a portion of your play was not tracked. Maybe you were not entered at a table when you gave your card, or maybe they mixed you up with another player. Tomorrow if they say there is still nothing they can do, you might want to ask what they have your play at (hours and average bet). They should at least tell you that on the phone and then you can gauge what is really going on. I have never stayed at stations so I dont know how they do things there. I know at a CET property I was not rated correctly. I sent an email and they went back to the tapes and realized they had my average bet and time wrong. And they fixed the rating which in turn fixed what my host could do as far as a few backend comps.
     
  4. UKFanatic

    UKFanatic The Arbiter of Taste Caviar Kid

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    Sounds like you're generating about $900 a day in comps. I recommend taking your play somewhere else. Think about where you might want to stay next trip and go play there tonight. Generate the same play and you should get on their radar for your next trip
     
  5. Packer

    Packer VIP Whale

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    How is 100 - 150 avg for 4 hrs generating 900 a day in comps? Im sure im missing something as im old..
     
  6. UKFanatic

    UKFanatic The Arbiter of Taste Caviar Kid

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    Certainly possible I miscalculated, but he's playing a game with a more than 5% HA.
     
  7. undathesea

    undathesea Grandissimo

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    Since you don't seem to know your exact theo, I'm guessing you never asked how you were rated or what theo you've generated.

    They've probably short changed your play and you're assuming they think you played what you actually did play. This happens quite a lot.

    Go back and ask what they have you rated at and your theo.
     
  8. Packer

    Packer VIP Whale

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    120ish a day in theo. doesn't inc coin in for sluts..
     
  9. stackinchips

    stackinchips High-Roller

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    I'm not sure how many results per hour the casino uses for Roulette, but I'm guessing somewhere around 40. So even if we assume the high end of the OPs range, 150*40*.05*4=1200 in theo (and we're assuming double zero roulette here). That's only going to generate around 300-400 in available comps per day. It sounds to me like the OP may be overestimating his play's value to the casino. He should certainly be getting his room comped, but it sounds like there was an upgrade to a suite to cover. There's not enough info to make any certain conclusions (number of days, $400 room upgrade - total or per day, etc.) but I think best case is that OP isn't doing much more than covering the room at this point.
     
  10. wookie

    wookie Low-Roller

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    Please give us an update at the end of your stay. Curios how it turned out.
     
  11. shifter

    shifter Degenerate Gambler

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    Everybody thinks their play deserves more than they do.

    Hosts aren't in the business of screwing over profitable players.
     
  12. undathesea

    undathesea Grandissimo

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    I can't tell if that what they told him or that's what he thinks he played.

    I agree with this math. But the OP said he was at a Stations casino. I would think that would cover RFB at Stations?
     
  13. Malibugolfer

    Malibugolfer High-Roller

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    Was the OP in the Presidential Suite? Does Stations even have a Presidential Suite?
     
  14. stackinchips

    stackinchips High-Roller

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    Well he said he had $400 in room upgrades. Throw in a "cost" of $100 for a room on top of that, and you have $600 for two nights just for the room, so his play is barely covering that in the best case scenario. One night and he's not even close to covering it. Three nights and it's getting close.
     
  15. Packer

    Packer VIP Whale

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    Yes, your figures are correct. I forgot roulette has a higher HE... TY
     
  16. jpete1966

    jpete1966 Tourist

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    So here's the update:

    I was able to get a host on the phone. Turns out they only had me at 3 hours 22 minutes of total play for the entire trip! Considering that I played 10+ hours on Saturday alone it looks like a majority of my play was either never tracked or lost somehow. The host was actually very nice and honest and admitted that it happens about 5-10% of the time(not entered, entered to wrong player, lost).

    UKfanatic, you were almost spot on as this three hours generated $678 of Theo(per host)so about $900 per 4 hours.

    There wasn't really a lot he could do since it was such a huge gap but he was willing to take care of the dinner comp + the comp dollars for the original room offer. I ended up having to pay for the $100 a night room upgrade + room charges.

    All in all it was the best outcome given the situation. The host was very helpful and sincere and probably salvaged my relationship with the casino. I'm still shocked that they all stay behind a locked door and won't meet people face to face. Curious to know at what level they actually come out to people.
     
  17. jpete1966

    jpete1966 Tourist

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    I was staying at Green Valley Ranch. They actually have some really nice suites available. If you've stayed on the strip too many times to count its actually a really nice getaway.
     
  18. Grid

    Grid VIP Whale

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    Glad to see it worked out, sort of, in the end. I'm glad you posted this. It shows just how import it is to grab a Pit Critter after your session is done (or if you play a 10 hour marathon like you did, ask while you are still playing before the shift changes). I always ask "What do you have me rated at?" Or I'd toss a couple chips to the "boys" before asking to see if they can talk up my play a little if I swing my bets.

    Always easier to fight in the moment than to try and prove something later.
     
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