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Backend Comps

Discussion in 'Comps' started by meyers67, Mar 18, 2014.

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  1. meyers67

    meyers67 High-Roller

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    I stayed at a Harrahs property and built up a bunch of reward credits. At the end of my stay, my host comped all my meals but had to use all my reward credits first. So I went from $150 in reward credits to $0.

    How do I avoid this next time?

    Should I convert them to cash (so I get something) prior to checkout?

    Thanks
     
  2. dankyone

    dankyone VIP Whale

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    Buy some items in the gift shop, order something from the TR catalog, or convert to free play. If you're intent on doing this and confident you will have the play to get everything picked up, do it the day before you check out so an overzealous host can't help you out by taking all those RCs before you check out.

    It can be tricky if you don't have a feel for how much your play will generate in discretionary comps, because you run the risk of "using up" the RCs on this stuff and not having enough to cover your bill!
     
  3. queentata

    queentata High-Roller

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    I would like to see more replies on this. I meant to spend mine last time, as I know they will all be taken first. I guess, either way, it's comps, but if you would get the same amount off your bill even if you spent your RC's....even better!!
     
  4. mrstealth

    mrstealth High-Roller

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    Well, what does "a bunch of rewards credits" mean ?

    CET policy is always to use rewards credits first, and then go from there.

    Unless you are earning 1,000+ tier credits/day or a 7-star I wouldn't count on too much more being comped.
     
  5. engicedave

    engicedave VIP Whale

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    It's funny, Harrah's policy in LV is use RC's first, then discretionary after than, so I always have zero RC's, but I don't care because I get everything comp'd anyway.

    But if I go to Biloxi or Tunica, for example, they seem to never use my RC's

    So I asked my LV host a "what if?" question of "what if I bought 1000 packs of gum on RC's leaving none at the end?" and her response was "no big deal, don't worry about it. Matter of fact, tell me what you want, I'll tell you if your play can cover it, and just charge to your room. I'll still use RC's, but you'll get the thing you wanted and all the other comps as well"

    Seems that RC use is just a formality and a part of the system
     
  6. AllNetDad

    AllNetDad Tourist

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    I can see this being an issue if you are close to your ADT % on comps. You could use your RCs and then not get comped on your charges. On a tight budget, that might be one helluva surprise if you were expecting more in comps.

    Personally, we just do what we want, eat where we want, watch movies if we want, use the mini bar if necessary, get snacks at the shop on our way to the room, etc. and bill it all to the room. If it doesn't get comped, then we will have to pay for it. So far, it all gets comped and that's an extra cherry on top of my sundae.

    At other properties we have ECs or RCs sitting in our player account. At CET we have 0, but in the end we did everything that we wanted to do and it was all comped either way.

    What else would you have spent it on? Were you not satisfied with your vacation? Do you really need that much gum?
     
  7. engicedave

    engicedave VIP Whale

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    That's pretty much what my host has told me, do what you want, with my play, she can take it off, within reason (obviously, no Rolex's...LOL), don't worry about RC's, I don't need them
     
  8. dankyone

    dankyone VIP Whale

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    But if I go to Biloxi or Tunica, for example, they seem to never use my RC's

    Do you know if this applies in Harrah's New Orleans?
     
  9. engicedave

    engicedave VIP Whale

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    No idea if they do or not
     
  10. leo21

    leo21 VIP Whale

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    A lot of it is market and a lot of it is your relationship with the host. If they have repeat visits with good results, they will work more with you. Part of the problem in Vegas is it seems like its harder to get someone who is on your account for the long haul.
    That being said, unless there is something in the catalog you are saving up for, let them take the points. They are there to be spent,
     
  11. dankyone

    dankyone VIP Whale

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    The thing is, I have a National Casino Marketing host but he delegates the back end/discretionary comping to an onsite host who I don't always know at all. In LV they invariably take all RCs before considering any discretionary comps. At Harrah's Rincon they never touch RCs and generally comp all food and spa charges.

    I agree that it makes no sense to "hoard" the RCs, they should be spent, but I would rather convert them to free play if I am going to have all of my charges picked up anyway. It is a very tricky game to play, since you always run the risk of making the conversion and then being stuck with some of the charges on your bill.
     
  12. Funkhouser

    Funkhouser In Charge of the Big Door

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    Yeah Harrah's has moved to that model so they can project the image that they are giving upscale service to more customers, while at the same time lowering their cost of delivery.

    The Casino Sales Exec or Marketing Reps are really only good for preferred room bookings on existing offers and handling personalized service such as reservations. Like the previous poster reported, if your hitting 1,000+ TR credits per trip you are in the sweet spot for CET midtier players. I tend to use my comps as I go for meals, spa, etc so it works out. CET is not penalizing the hosts either for cross property play on comping your backend like they used too. They are incentivized also for the company to make quarterly numbers as well as personal targets. My backend comps have held steady at around $200 to $250 a trip, provided I am not at Caesars Palace for room comp, which has a higher front end comp value.

    So spend earned credits freely in Las Vegas, your not losing or gaining anything.

    One caveat I forgot to mention, the Independent Marketing Reps who work for CET ARE incentivized at a single property and CET compensates them differently so your play at a single property does effect what they can do for you. I found out the hard way on a junket offer.
     
  13. leo21

    leo21 VIP Whale

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    The National Casino Marketing Host we've worked with are more responsible for putting together junkets than actual reservations on a personal trip. He's probably the last guy we would call for that, especially if there is a local host we can work with. That's why they turn you over to a local host - their job was to just bring in higher rollers for those guys. One that we did was to Council Bluffs and they made sure we made the local guys upfront. They made sure everyone got 7Star treatment even if you weren't one and they were pretty clear about what they were prepared to do on the backend before anyone spent a cent which was really appreciated.
     
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