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Back end comping off room charges question

Discussion in 'Comps' started by FXT, Feb 10, 2015.

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  1. FXT

    FXT VIP Whale

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    Normally when I book a room, they don't charge me till the end of my stay and I can get X amount comped off depending on my play. For my upcoming trip, I reserved a spa suite at GN and they told me they had to charge it upfront. Since its already charged to my CC, will my play still be able to get the room comped off? Would they just issue a return to my CC with whatever I get comped off?
     
  2. Lanai18

    Lanai18 MIA

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    They always charge it and then comp off at the end on a back end comp. They just credit your account back whatever the comp amount. They also will authorize the card for a daily amount of incidentals in most cases as well
     
  3. shifter

    shifter Degenerate Gambler

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    shouldn't be a problem to get your card refunded.

    now if you booked through a third party service,

    then there's nothing they can do.
     
  4. ademarco6

    ademarco6 Tourist

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    This is a good question. Is there a thread that can become a sticky with requirements to get comped rooms on the backend based on a certain level of play? I am thinking of moving to Cosmo from V/P. I usually play $50-100 hand BJ and some slots. This play gets me 3 nights and some FB comps.
     
  5. USCHawks

    USCHawks High-Roller

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    On a related note, if I'd like to see if I could get something taken off at the end of my trip, where exactly should I go? Players club or a host office or somewhere else? I've never done this before but my play has increased a bit and while I don't need a host, I was just wondering where to even go to see if anything would be able to be comped on the back end.
     
  6. RiddickBull

    RiddickBull VIP Whale

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    See the host on duty. There is an area usually in each casino (e.g. Cosmo hl room)
     
  7. 44inarow

    44inarow VIP Whale

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    Depends on your play. I'm generally a green-to-black-chip player (usually two hands at $25 at blackjack, and a $90-$100 rating at craps), but I play at Aria and that's below the level where they'd assign me a host. I just go to the Mlife desk at the end of my stay and have them call over to see what they can do. If I was more consistently a black-chip and higher player I'd probably go to the host office, but the Mlife desk is usually good for taking a couple hundred off my bill at least. Just make sure you charge everything to your room as you go.
     
  8. USCHawks

    USCHawks High-Roller

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    Thanks for the help guys. I play blackjack at a level close to you 44inarow so I'll have to swing by at the end of my trip and see if anything can be knocked off.
     
  9. 44inarow

    44inarow VIP Whale

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    If you want more specific advice, the exact line I usually use is, "Hi, I'm checking out [tomorrow morning / later today] and wanted to see if there was anything on my bill you guys could take care of." They ask for my players club card and ID, and then call down to whatever department actually makes the decisions. We chat a bit while they're on hold with the home office, a few minutes later my folio is knocked down a bit, and then I go check out at the front desk.

    One note -- at some MGM properties, the Mlife desk can check you out and apply your express comps. I know I've had that done at Mandalay Bay multiple times. At Aria, for whatever reason, the front desk needs to do that.
     
  10. FXT

    FXT VIP Whale

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    Thanks guys, that's a relief. Didn't want to give them a ton of play and get nothing in return. Got used to my host not charging anything till the end but this time he didn't respond to my email so I booked it myself.
     
  11. shifter

    shifter Degenerate Gambler

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    probably moved to a new property. happens all the time. you should have just called and talked to another host.
     
  12. cjohnson202

    cjohnson202 VIP Whale

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    My last trip I had a meal on my room that my host was suppose to comp but it ended up on my credit card. I simply emailed him and told him it was there and he refunded the amount back to my credit card. Was very easy process. I had the same question though..."once it is on my credit card, can anything be done?" so yeah, the answer is yes!
     
  13. FXT

    FXT VIP Whale

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    In hindsight I probably should have gone that route. As long as I can get back end comps, I don't mind setting it all up myself. This way is probably better since its my wedding trip and I don't want to have to worry about making x hours at y limits worth of play.
     
  14. USCHawks

    USCHawks High-Roller

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    Thank you!
     
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