Have always had a good experience with Presidential Limo until now. They've lost me as a customer. Last month I reserved a stretch limo to take me and my 92 year old father from the airport to the Mirage. What they supplied instead was the stretch Escalade which was nearly impossible to get him into. They then charged me extra for the "upgrade". When I complained to the driver he said I'd have to contact Presidential. I have tried repeatedly to get a manager there to speak with me to no avail despite leaving 3 messages. "Christian" who answered the phones said managers don't take calls but only respond to emails. Emails to [email protected] have gone unanswered. I have also written them a letter, but no response. My advice, avoid this company whose service has gone downhill rapidly.