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Aria hosts - any improvements in staff quality this year?

Discussion in 'Comps' started by NeoDough, Dec 8, 2015.

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  1. NeoDough

    NeoDough Tourist

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    First, to level-set: I go to Vegas several times a year. My play generates somewhere around 250k TCs daily - varies wildly depending on whether it's a guy's trip or just me and the lady, but my average trip probably earns between 500k - 1M TCs. I have earned as much as 2M TCs on a longer trip, but that is very rare. (This past weekend @ B I earned about 600k.)

    I have had simply terrible experiences with Aria hosts - every one I have dealt with is completely incompetent, drops balls, very unresponsive/unprofessional, etc. etc. I even tried working through a corporate contact (I was a senior executive at a very large company and we spent a lot of money at Aria on meetings/events.) Even that proved pointless.

    In a final effort, asked a veteran member here to recommend an Aria host, which he very kindly did. I sent that host a friendly, thoughtful email about my past issues, my play, and my typical asks/needs. Three paragraphs - not exactly a tome. He shot me back a curt reply that my email was too long, and he wasn't going to read it. Stunning, but par for the course @ Aria. We ended up having a decent phone call later, but I couldn't shake the initial bad feeling. (I believe he is no longer at Aria - not sure.)

    So I gave up on them, which made me sad because as I said, I do love the hotel. But God knows, I tried a lot harder than they did to make it work.

    I've been staying at Bellagio for the past year and a half, where I have a good host (he's green but he is very diligent and takes decent care of me.)

    My issue is that Bellagio is not aging well and it's really not my style. I love the B casino (mostly because of the crews) but the rooms -- even the top rooms -- just don't compare to Aria. Maybe after everything I'm dumb to even consider it, but as I tossed and turned on an uncomfortable bed in an aging B penthouse this weekend, I couldn't help but wonder if Aria and I should try again.

    So I'm asking all of you experts: have there been any improvements to the host staff over there the past year or so?
     
  2. nostresshere

    nostresshere Mr. Anti Debit Card

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    Oops..I thought you said 250 TCs. Now I see that it is 250,000 TCs. Hmmmm...

    I will tell you that the hosts at MB are way more helpful than what I encountered at B or Aria... had suites there before... but...
     
  3. paperposter

    paperposter VIP Whale

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    if your doing 250k a day in credits something is wrong or doesnt smell right i get great service there
     
  4. UKFanatic

    UKFanatic The Arbiter of Taste Caviar Kid

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    The short answer is no. Good hosts at Aria remain few and far between
     
  5. NeoDough

    NeoDough Tourist

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    Thanks - after starting this thread, I found this recent thread which appears to confirm that there has been no improvement this year.
     
  6. sindustry

    sindustry VIP Whale

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    Have you used a host by the name of Christal Correia yet? I don't usually ask for much, but she has been very responsive when I email her.
     
  7. NeoDough

    NeoDough Tourist

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    No, I haven't. Although based on the other thread I posted a few minutes ago, I'm thinking it's best to steer clear. Maybe it's time to give MGM Grand / Skylofts a shot. I was introduced to an MGM host earlier this year and he seemed solid.
     
  8. shifter

    shifter Degenerate Gambler

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    Crystal isn't terrible but she isn't great.
     
  9. UKFanatic

    UKFanatic The Arbiter of Taste Caviar Kid

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    And personally, I think that is a generous description. She used to be my host there years ago and hopefully she has improved since then. But she was one of the reasons I stopped going to Aria for a year and a half
     
  10. JaxxLV

    JaxxLV Tourist

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    I'm using Richie Masciotti, he's been very good at getting back to me via email. he works Wed- Sun 4pm-12am. I usually have decent marketing offers as well, so most of the time its a limo or some back-end comps that he takes care of for me. I'm at about 200KTC for a 36 hr trip, so well below your play. Might want to reach out to him.
     
  11. Stevie D

    Stevie D VIP Whale

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    I'm waiting on a response from pphold
     
  12. sindustry

    sindustry VIP Whale

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    Lol...I think his host's name was Martha Focker!
     
  13. broncofn

    broncofn VIP Whale

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    Nicole Houng, best at aria and came from Wynn
     
  14. UKFanatic

    UKFanatic The Arbiter of Taste Caviar Kid

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    Couldn't agree more :thumbsup:
     
  15. Grid

    Grid VIP Whale

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    I dont play nearly as much as you. But I am a Platinum card holder and I get decent MGM comps. I like Bellagio but wanted to try Aria since I really enjoy their casino. I emailed a host cold, found them online, with my PC number and asked if they could just match an offer I have from the B. It took 4-5 days but they did reply with yes and told me to send them some dates. I did that and she never answered my email. 2 weeks go by and I email a different host and start over. I got an email from host #1 and she is pissed. She goes off on me with a bunch of "I'm confused, why would you contact me if you didnt plan on using me" lines.

    I apologized and said I gave her 2 weeks to reply and I would love to start fresh. To which she never replied. I ended up staying there using the VIP hotline but my host experiance was shitty.
     
  16. NeoDough

    NeoDough Tourist

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    Yes, this is exactly the kind of s**t I was experiencing with them over and over. A remarkably unprofessional, unresponsive lot. I know I'm far from a whale but at my level I don't think it's too much to ask that my calls and emails will be immediately returned.
     
  17. CJ's

    CJ's Low-Roller

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    Daaaaaiiiimmmm!

    makes me feel a boatload better about my host at Aria, he can be a short with me via e-mails ie 6 word answers at the most and take his sweet time about getting back to me but he always does.
    Hasnt failed me yet fingers x'd :rolleyes2: sorted my comped nights over the CES week for the last couple of years:thumbsup:
     
    The way I like to start a new year
  18. Bo333

    Bo333 VIP Whale

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    My play warrants a host from every MLife casino except Aria. I never get approached from anybody at Aria.
     
  19. paperposter

    paperposter VIP Whale

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    walk into the host office and say hi ,if you play warrents it at b you will fine at aria

    i have one main host who wors nites hes great and a guy who covers me during the day also great.

    i meet them by walking in , the first one i meet a lady had no interest in my play i think i lost 20-30k that night in 8 hours as a local at bj.
     
  20. MidnightBJ

    MidnightBJ Low-Roller

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    Nicole is awesome. Always does what she says and is great at responding. She has gone above and beyond my expectations several times. However, she did say that things are much more in the hands of computers and the numbers. Discretion is limited.
     
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