This is a little late since this was on our trip last October, but I was planning our next trip and wanted to share this story of excellent customer service. On the flight into LAS my wife sat next to an elderly widow that was coming in for a slot tournament. As usual, my wife had found out her entire life story. This was our third trip to use Presidential and we were fortunate to be met by Wisconsin Ted. My wife knew that her new friend intended to take a shuttle bus of some sort to Bally's so asked Ted if she could ride with us (we were going to Monte Carlo). We had planned to stop at a liquor store, but told him we'd forgo that stop if necessary due to the extra stop. Ted told us it was no problem. He presented both ladies with a rose and still made the stop at the liquor store. That lady was practically in tears over the cool start to her Vegas weekend. In my book, Ted is a top-notch guy and one of the main reasons I'll keep using Presidential, every trip.