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Another comp/ host mystery

Discussion in 'Comps' started by motownbob, Nov 8, 2013.

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  1. motownbob

    motownbob Low-Roller

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    I am in the midst of planning a January trip and ran into a strange situation. Checked online , and could get 5 nights and $100 freeplay. Then I thought about the email an executive host sent me offering help with these matters. I have always set up my trips myself in the past but thought that maybe the host could benefit if I did it through the host.
    After a few emails back and forth, the host replied "If I book it in our block 2 out of 5 nts are only available." What? I replied I get five online?
    Host said to give her a confirmation number , she would see about an upgrade. I am baffled by the whole process.
    I can get a better deal by doing the deal myself, so, why do I need a host ? And why is that deal differ, if they are all based on a computerized formula, based on ADT? [Total Rewards , currently at 29,000 tier points ] Bob
     
  2. nostresshere

    nostresshere Mr. Anti Debit Card

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    Are those 5 nights still available to book? Or is it an offer you are looking at?

    Big difference between offers and actually booking.

    If you have an offer already booked, a host can usually apply the "offer code" to it to get the free play.
     
  3. Chuck2009x

    Chuck2009x VIP Whale

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    I never used a CET offer code before, but I just ran into sort of a similar situation yesterday.

    • Caesars.
    • Offer is $125 free play
    • Availability Calendar (without the offer code) shows I can get the 5 nights I want, all comped, checking in on Saturday and checking out on Thursday.
    • When I try to attach the offer code, the first 3 nights show "OFFER" but the last 2 show "NO OFFER", and it doesn't let me book the whole thing as a single reservation.
    • I can't book the first 3 nights as one reservation and the last two as a separate reservation, because the online system doesn't let you book back-to-back like that.
    • So I call.
    • The reservations agent books the first 3 nights as "FREE" (apparently under the offer, although the offer itself didn't say anything about free nights) and the last 2 nights as "COMP", all in one reservation.
    • Done.
    • There's some subtle distinction in their accounting system between "FREE" via an offer code and "COMP" based on play history.

    I don't know why the email rep couldn't do that, but the terminology sounds like she just didn't know how to do what my phone rep did.

    So I'd call.
     
  4. motownbob

    motownbob Low-Roller

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    Comp

    duplicate
     
    Last edited: Nov 8, 2013
  5. motownbob

    motownbob Low-Roller

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    I actually booked the trip with the freeplay myself , online , like I always have in the past . Bob
     
  6. Chuck2009x

    Chuck2009x VIP Whale

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    OK, missed that you actually had been able to fully book the offer yourself.

    If you can book the core thing yourself online and aren't looking for any additional freebies or perks around the edges, I don't think there's much reason to go through one of their marketing reps.

    They may be able to coordinate things, or make you aware of something going on during your stay that you might not have known about, but I don't think they have any juice to get you anything extra.

    I've found the CET phone reps I've dealt with have always been able to finesse anything I knew I was entitled to but couldn't get the online system to do.
     
  7. motownbob

    motownbob Low-Roller

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    Chuck, I was dealing directly with an executive casino host: I figured this person had additional insights on this matter, guess I was wrong. Bob
     
  8. Chuck2009x

    Chuck2009x VIP Whale

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    OK my reading skills are officially for shit today. :evillaugh
     
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