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Another CET Annoyance

Discussion in 'Comps' started by pleepleus, Jan 27, 2015.

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  1. pleepleus

    pleepleus 2016 - The monkey is back

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    Apparently, their new corporate policy is to not let you have more than 2 reservations at any given time. Once they stop giving me free iPads and free play, they are dead to me.
     
  2. Naturaleight

    Naturaleight High-Roller

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    Welcome to the club.

    I have the offer for freeplay an iPad but I'm scared to claim because they will renege.
     
  3. pleepleus

    pleepleus 2016 - The monkey is back

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    I am in Vegas 90% of the month so it is not too much sweat off my back if they renege on their offer. However, I will make sure that none of my friends ever give them play ever again.
     
  4. TIMSPEED

    TIMSPEED !địt mẹ!

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    Really? I have four right now...(in the future ones)
     

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  5. kankan53

    kankan53 Low-Roller

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    What do you mean? Having 2 reservations at the same area at the same time?
     
  6. pleepleus

    pleepleus 2016 - The monkey is back

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    I have multiple reservations that are weeks apart. They said I can't have more than 2 booked at any given time. This is BS because I currently have 3 reservations over the next 2 months, I was going to push the issue but I didn't want them to dig deeper and have them cancel any of my future trips.
     
  7. Flowers

    Flowers VIP Whale

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    I have three reservations booked now for my 10-day trip in April but it wouldn't surprise if me they are modifying the policy prospectively. Indeed, I heard from a CET reservationist a couple of days ago regarding a change in another policy. It relates to booking back to back certain offers. I never knew this but a reservationist in early January told me you can in fact book back to back offers as long as the total consecutive stay is not more than five days AND it is either two "LV" offers or one "LV" and one "Y" offer. A typical "Y" offer would be for slot play and a typical "LV" offer would be an offer that would be some resort credit and maybe a smaller amount of free play. Indeed, for my April trip she booked four days consecutively for me, the first two on an LV offer and the second two days on a Y offer. I was then going to stay two days elsewhere and then come back for my final four days on one CET offer, an "LV" offer that was resort credit only.

    A few days ago I received an email about a "Y" offer for $300 in FSP so I called to have CET book 2 nights on the LV offer and my last 2 nights on the new Y offer. The reservationist said "the policy was changed about a week ago . . . we're still learning all the details", etc. ,etc. I wasn't annoyed with her as she sounded disappointed about the policy as well. Bottom line is that I SWITCHED my final VL offer covering my last four days for the new Y offer as FSP is always better for me than resort credit and I was even getting $50 more in FSP.

    The bottom line is that it looks like CET is making a lot of changes that aren't for the better for customers. The 50% bonus for Tier Credits earned by March 31st is a good one but that will of course mean potentially hundreds of thousands of CET customers playing (and losing) more than they would have to take advantage of the offer. I will likely be among those as it is a good deal relatively speaking but it also means a bigger cash infusion for CET in the first quarter tied to gaming revenue.

    I made a decision after my most recent CET call to not even aim to renew my seven star status. With the 50% bonus, that will automatically make me Diamond as I already have more than 10,000 tier credits. If I get to an aspirations level, great, but if not, I've got the basic diamond benefits. In the meantime, I will maximize my seven star status between now and March 31, 2016 and make an effort to spread my play to Bellagio (I like the classic feel of the casino) and Wynncore, even if I don't get many offers as a result of my play. The rooms are inexpensive enough that I can just pay for them and play as I like and if a host picks up my charges, great. If not, I won't worry about it.
     
  8. newmans

    newmans VIP Whale

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    Interesting. I have always been told that I couldn't book 2 offers back to back without 48 hours between stays. On another thread, Hunter said the same thing with a small variation. you could book 2 days on an offer, pay for the room for the next 2 days, and then book days 5 and 6 on another offer. Days 3 and 4 that you paid for could get comped on the back end.
    Personally, I would think CET would want to keep me on property and playing rather than pushing me to Mlife for 2 days.
     
    Last edited: Jan 27, 2015
  9. Gaggles

    Gaggles VIP Whale

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    Timspeed!!! Don't forget the TR. I love Tahoe!
     
  10. TIMSPEED

    TIMSPEED !địt mẹ!

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    LOL, not to HiJack, but won't be a gambling trip; just picking up $400 and $300 resort credit to give the wife a nice Valentine's Day dinner.
     
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  11. Flowers

    Flowers VIP Whale

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    I am a lawyer by training and am a pretty religious reader of CET "rules." I too had thought -- for YEARS -- that you couldn't do back to back offers. Indeed, for this trip I was going to do 2 days at CET, 2 days away, 2 days at CET etc. etc. and just pack lightly as the offers were good enough (though not great) to move. The reservationist then asks me why I am doing this and I tell her and then she tells me about this GOOD "longstanding" policy. GO FIGURE?! Maybe because I was trying to book two Y offers before someone had said no.

    Anyway, she indeed booked both offers back to back and when I called back a couple of weeks later and a different person told me about the change in policy she too said the previous policy had been in place for a while and was just changed. She saw what I had booked earlier in my stay and said basically "what you did before" is grandfathered in but that I couldn't do it for the rest of my trip, basically because I called two weeks too late.
     
  12. SandsFan

    SandsFan VIP Whale

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    My host has been telling me the same for a couple years. Even used my wife's offers in the middle of a trip last year to get Britney Spears and Shania Twain on the same trip.
     
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