In the beginning of the year I posted a thread about how awful it was dealing with my mother's old cable company: http://www.vegasmessageboard.com/forums/showthread.php?t=101386 Things are no better with the new one, Verizon FIOS. The main reason she has cable is for this package of foreign language channels for which I pay an extra $35/month. After a few weeks one of the channels stopped working. Some time later we went through all the diagnostics it has you go through, nothing worked. My brother called them to set up an appointment and the tech never showed up. My mother is not one to complain about things so she didn't bring it up and we forgot this channel of hers wasn't working. Until she mentioned it to me this weekend, over Mothers Day no less so I had to get right on it! Again went through all the diagnostics, nothing worked. Got on the phone with them for over an hour, he had me doing all the same diagnostics as well as random stuff like going outside and disconnecting the wires and tapping on them. Nothing worked. So he said he'll send a tech and there's no charge if its an equipment problem but they will charge us if its a problem with the wiring or something else. I said no, I'm not paying for that. Their tech installed everything, presumably tested everything including the wires he used, and it hasn't been working properly since almost the beginning. He said he can't agree to waive any charges but if the tech says there will be a charge to just talk to him or a supervisor who will probably waive it. Fine. We set up an appointment for 8-10am this morning, they said its ok if only my mother is there. After setting up the appointment they text me TWICE over the next 36 hours to confirm I still want the appointment. I had to text back "YES" otherwise it gets cancelled. Friggin retarded. Then this morning at 8:23am they call my cell, its just a recording that didn't start playing until a good 10-15 seconds after I was yelling hello into the phone. And of course, the recording says they can't make the 8-10am and want me to confirm if they can come from 1pm-7pm otherwise the appointment will be cancelled. Its so sneaky and I now think the first time they never showed up was because they probably sent these dumb texts to my brother who probably ignored them (they look like spam in preview mode) or they called him with this automated system that he probably hung up on since it doesn't start until well after you pick up the phone, like so many other telemarketing calls. Its like they are trying everything to make it easy for me to unknowingly cancel the appointment. I really hope their industry becomes completely irrelevant some day.