I've probably stayed at Ballys 20+ times. I considered it my home away from home for years. We've tried most of the other CET hotels and just kept coming back. Now I'm done. I had a very minor issue last year at the pool where the bartender refused to give me a glass of water in 110' heat unless I made a purchase. He pointed out the disgusting drinking fountains. I had planned on spending all day at the pool, drinks and food, but at 10 am I was done with coffee, not yet ready for a drink and just wanted a drink of water and was refused. Having just come from Cosmo's pool, where there was a complimentary water station, the attitude I received from Ballys bartender just rubbed me the wrong way. I talked to the pool manager later and he agreed with the bartender. It was never about the cost, I just found it ridiculous. It's the little things like this that stick with me. I usually rent a cabana and spent a boatload of money at the pool. The next trip, they screwed up my reservation. They didn't apply my offer. Took me more than an hour to get it fixed. Part of my offer was $150 Southwest gift card and $150 free play. But again, we love Ballys, the location, the proximity to Paris' piano bar, Sully's, etc. Got it fixed and it was fine. Good trip. Went to check in on 1/13, again with an offer code including Southwest gift card and free play, but no where near the amounts before. Silly me, I hadn't screen shot my reservation when I made it, so yet, once again, they didn't have my offer code on the reservation. At no point during the initial reservation process, when picking a room, did it tell me anything about invalidating my offer if I picked a certain room type. And I know it usually does that. I think what happended is when I called to change my room from a king to queens, something happened. And of course at check in, they had no record of my offer. I had the comped room, but not the free play or gift cards. The check in clerk called a host. This was around 1 pm last Tuesday. The clerk was on hold for 50 minutes. We obviously had quite a long chat. Talked about CET bankruptcy. She mentioned her son, who worked at Paris for 8 years was just, that day, laid off. All the cutbacks, closings, etc. She was awesome. I was finally sent into the Diamond office to talk to a host and was told that three days earlier he could have fixed the "obvious mistake " back into the computer system and fix my reservation, but there was a new policy that there has to be a three day notice now to do so. His hands were tied. I explained that it wasn't the monetary issue, it was truly minimal free play and gift card, but that this twice the same exact thing happened. He so could have easily made this right by just giving me a dining credit or something but didn't. I left the office with a really bad taste in my mouth. I hadn't want to use my host for this simple reservation, but now I see that's the only way to go, if I don't want their automated reservation system to "lose" my offer. That's really too bad, I have a large group of people going in August, and now I'll look at other resort offers I have, besides CET To make reservations for 15+ rooms. I was supposed to be there three nights, but checked out the next morning and spent 90% of my vegas trip time at Cosmopolitan. I have always liked Ballys, but I'm done done done.