We booked through them at the airport and bought round trip tickets. We called the day before for our shuttle and were told a 7:10 pickup for our 10:00am flight. We got out there at 7:08 only to see the shuttle wasn't there. So we waited, and waited and another shuttle driver from a different company says oh they left a few minutes before you came out here. We called and they then said we could do 8:10, we said no, it was cutting it too close especially since they said we wouldnt get to the airport til 9, and then to have to wait in line for security and baggage check, we would risk losing our flight. They told us it was our fault for not being outside, we were out there before 7:10. They said that it was implied that we have to be outside 10-15 minutes early so if they get there early we would be outside waiting, if they got there early and we were not there, then they would leave. Which they did. Just warning people incase they encounter this.