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Advise on Host

Discussion in 'Comps' started by raw, Mar 11, 2016.

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  1. raw

    raw Tourist

    Joined:
    May 10, 2015
    Messages:
    6
    Trips to Las Vegas:
    30
    Hi
    I have always had a host with the title "executive host," even at a high end property. I just booked a trip to Vegas at a hotel that I have only stayed at 2x. I have made many trips within MLIFE at higher end properties than I booked at yesterday.
    I used the same person I used a year ago to book the trip and realized her title is "marketing executive." I always get a nice suite, tickets, $1000.00 resort fee and minimum upwards of $750 free play. And my cheek out bill is always comp'ed. My play has not changed. This same "marketing executive" has also personally called mean the phone 4 times in the last year to invite me to events.
    When I booked this trip yesterday she gave me a room, tickets to the event I want to go to and would NOT give me food or free play. Looking for advise?
    It is my understanding that a host does more for you? How do I get through to one? It just seemed very strange to me, I have been going to Vegas for years and have never had this happen to me. I don't get it. I even asked her if she put in the right Mlife number cause I was very shocked. I was given her last year when I called the property to book a trip. Thank you in advance!
     
  2. raw

    raw Tourist

    Joined:
    May 10, 2015
    Messages:
    6
    Trips to Las Vegas:
    30
    Oh I forgot to mention my last trip..... I gambled the same dollar value as per normal. I did end up with the flu but stayed in my room for a whole day. Maybe this effected it??
     
  3. DaiLun

    DaiLun R.C., L.C., and A.A.N.G.

    Joined:
    Apr 24, 2014
    Messages:
    2,345
    Location:
    San Jose, CA
    Trips to Las Vegas:
    50
    Remember that a host only makes it easier to get the things that you are entitled to. They have a "little" latitude, but not much.

    You mention that she "wouldn't" give you the food or free play. Wouldn't or couldn't? Did she say why? Did you ask? One non-play day can wreak havoc on your ADT, and if your playing days number is small, even more so.

    One thing that I have told my host is that I was getting "competetive" offers from other properties and that was making it difficult for me to book with them. My host matched the conpeting offer.
     
    New Orleans 7* retreat. Food, food, and more food . . . .
    Tentatively Tahoe or LV . . . .
  4. Naturaleight

    Naturaleight High-Roller

    Joined:
    Jul 27, 2012
    Messages:
    706
    Location:
    NYC
    Trips to Las Vegas:
    10
    Ask why you've gotten all those things in the past and why this trip is different. If the answer is not what you want to hear, get a new host.
     
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