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Advice for Host Virgin

Discussion in 'Comps' started by No16, Feb 20, 2013.

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  1. No16

    No16 Tourist

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    I'm staying at one the top tier Vegas hotels in a few weeks, and I have my trip booked through a host. I have never had a host before, and I was wondering if the fine folks of this forum would give me advice. Is there anything you wish you had known on your first hosted trip?

    One thing that I have noticed is that the host has not sent me any formal confirmation for my room, ride, and activities. I just have an email saying that everything is taken care of. Is this common?

    I read in this forum that people stop by the players' club desk when they check out. Do I have to do this? I hate checking out of hotels - I usually just leave and check my CC bill to see if it's about right.
     
  2. mike_m235

    mike_m235 Tourist

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    I never get a confirmation other than the email from my host. It always worries me. I always call VIP services and confirm my reservation, and it's always there. But on my next trip, I'll still make that call because I just dread showing up and finding out it's not right.

    I don't always stop by the players desk on the way out unless I want additional comps taken off and I think I've earned them. But the last host I worked with was willing to do this after the fact over the phone, so I just did it when I got home.

    One thing I learned over time is that my host was a very good resource for telling me how long I played at what average bet...I'd call him after the trip and get that information. Now I tend to check at mid points during the trip, and I just do it at the desk in the hotel.

    If you want, you can use your host to set up reservations and things for shows, dinners, whatever. But it's just as easy to book most stuff yourself. However...one thing I do is book my shows that are at MGM properties through my host, because he'll charge them to my room and I don't have to give a credit card up front. This does two things -- it gets me the host seats, which tend to be very good (although you pay the price for the better seats), but second, if I have a trip where I outplay my offer and/or lose a ton, I can get the tickets comped off after the fact.

    I like to call my host the week before I show up to let him know I'm going to be in town. He might want to meet up, and he might want to ask what little things he can do to make my stay better. Personally I usually ask him to put some bottled water in my room, which has never been a problem. It's not a huge thing, but I'm always wanting water, so it's convenient.

    It's really easy for a host to say yes to stuff that's cheap or free...so anything you can think of that is hard for you but doesn't cost, ask. For example, if you want in to a certain club, ask your host to get you in without waiting in line. You want VIP check in because you're showing up at 6 PM on Friday, ask and he'll put it in the computer. All the little things like that -- to me, a medium roller on a good day, those are the things I get from my host that I appreciate.
     
  3. No16

    No16 Tourist

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    Thanks, Mike!
     
  4. Naturaleight

    Naturaleight High-Roller

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    One thing I do and recommend you do, is keep emails from your host on your blackberry/iphone so that you can pull them up right away. That way if someone at check in or the mlife desk says your room or freeplay is not in the computer, you have proof that your host had set you up.
     
  5. JDinTN

    JDinTN MIA

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    Don't overthink it. There really is nothing new to know. It's the same as if you booked everything on your own except now someone who works for the casino takes care of that for you in exchange for you gambling a certain amount when you get there.

    The main thing to know is make sure to ask your host about comping any other charges such as dining, spa, shows if you think your play warrants it. If you're unsure go ahead and ask -- worst they can say is no. That's part of their job.

    Most importantly -- don't feel compelled to gamble a penny more than you want just because you worry about disappointing your host. You're the customer, they're the salesperson.
     
  6. No16

    No16 Tourist

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    Thanks, Natural. Planning to do this.
     
  7. No16

    No16 Tourist

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    xxxxxxxx
     
    Last edited: Feb 21, 2013
  8. No16

    No16 Tourist

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    Good advice. Thanks. I was already beginning to worry about whether I would be playing enough to satisfy the host.
     
  9. Kiwicol

    Kiwicol Low-Roller

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    Remember this is a good thing - so don't let it cause you any grief.

    I always make a point of checking in with my host once or twice during a trip and asking her if my play is making her happy, and how I am looking in terms of extra comps available etc.

    I used to also tell her I was planning on having only enough cash for the taxi to the airport by the time I got to departure time, so I didnt want any surprises checking out.

    I now feel relaxed that is no longer an issue.
     
  10. mike_m235

    mike_m235 Tourist

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    While I don't worry about it a lot, if I'm not making the amount of play I planned, I do let the host know. This happened on my last trip...I got killed and basically lost my bankroll about halfway through the trip. These things happen. But I thought it was appropriate to let my host know why it happened. He could see my losses, of course, so it was an easy explanation.
     
  11. LV_Bound

    LV_Bound VIP Whale

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    I tend to call a week (or few days) in advanced, but didn't this time because I received a follow-up confirmation e-mail.

    Both were printed and brought with me just in case they happened to lose it.

    When you return I recommend a quick e-mail to the host thanking them for what ever it is they have done for you.
     
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