My 5 burner gas grill got flipped over in a really bad windstorm we had a few weeks back and I've been having trouble with the burners ever since. Via the Char-Broil web site I asked for some suggestions to fix it. They emailed a couple, tried those and it helped a little, but it still was not working correctly. I sent another note asking for help yesterday and this morning i get a call from them. We discuss my issues and end result, he is sending basically all new parts for the inside of the grill, minus the grates, of course, for free! I purchased the grill in Vegas in 2008, so it's not like it is under warranty. We all like to bitch about poor customer service, myself included, so I just wanted to acknowledge great customer service from Char-Broil. Next time I need a grill I will go out of my way to buy one of theirs.