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A step between vip and host

Discussion in 'Comps' started by oldarmy, May 26, 2013.

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  1. oldarmy

    oldarmy Low-Roller

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    I was contacted through email and a phone call that I had a single POC for all future reservations and shows etc. I assumed I had been assigned a host. When I returned her call she explained she was not a host however she was a marketing person. She further explained she was assigned to me due to my recent stay. So I assume this is my personal POC within VIP. She was able to do a lot of extra work without putting me on hold and asking the boss. Has anyone else been assigned a single POC but not a host? This is CET by the way.
     
  2. engicedave

    engicedave VIP Whale

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    I had a guy from MGM contact me in a similar manner, and after some discussion, I determined that in a sense, they're still a host, just on the lowest rung of the ladder. Their job, as new fishermen, is to go fishing and find new clients and start building a base of clientele, a "rolodex" if you will.
    It's where hosts start.
    They are not on property, they have some power, and can accomplish some things you cannot, but their goal, like a host, is to get you in and keep you on, their properties and grow your play.
     
  3. smartone

    smartone VIP Whale

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    I've just recently gone thru this at the Hard Rock. I had a host for a three-(3) years and he retired... was immediately contacted by an "ambassador" who was wonderful for about six-(6) months, then he left... to which I was immediately contacted by a "marketing representative"... she was the absolute BEST! E-mails returned within minutes and she always handled my "affairs" (I stay there 3-6 nights a month) with accuracy and speed. She made me feel like a king! Suddenly, a couple weeks ago, she's gone (don't know if she left or was asked to leave) and it's been a circus.

    I needed to make some arrangements for early June and was beginning to feel like the whole place had forgotten about me. Finally got a "host" to return my e-mail 5 days later, she was nice, we'll see how it goes. I e-mailed several of them and only one-(1) returned my inquiry. So far, I greatly preferred the marketing folks, but then I'm a frequent visitor, not a huge gamer and not looking for the same things (comps) that most of you are. I was pretty upset this week at the lack of responsiveness I received from the property I've been a big "cheerleader" for.
     
    Last edited: May 26, 2013
  4. oldarmy

    oldarmy Low-Roller

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    I thought the same as you Dave. A Host minor league system. It made me feel special none the less. She changed reservations to another property that was not showing COMP. She definitely was responsive to emails and returned phone calls which were refreshing. We usually have to go through the phone menu and wait to be transferred etc. I always fill out the surveys after a stay at any CET property and try to give an objective review of my trips. I gave a very candid review of less than stellar service at Harrah’s, Laughlin NV and just yesterday received a comp, 200 FP, two buffets and 2 free entrees in a Cafe on the property. Who knows if it triggers stuff like that or if this was the reason for the special attention and the call? I also go to Vegas about every other month. I probably will never get a host but this special POC that is responsive to me will work just fine.
     
  5. shifter

    shifter Degenerate Gambler

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    those people are often called "marketing coordinators". they're basically the hosts' bitches that do the grunt work. they also do a lot of cold calling and drumming up business. one of my hosts regularly passes off basic things I ask for like limos setup and tee times and stuff like that to a person like this and I hear back directly from them that it's been done.
     
  6. Letter_E

    Letter_E Low-Roller

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    I have one at the Venetian, and she has proved very helpful. I use her whenever I can for finding the best offer I have (Best dates, most free play, etc..). It beats calling the general reservation line and having to transfer out if I want to schedule a shave at the spa, make dinner reservations and the like.
     
  7. domeboy

    domeboy VIP Whale

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    For low rollers this might be a good thing. I am sure a marketing coordinator would get back to you quicker than a host that has bigger fish to deal with. Then again, maybe all those time I thought I was emailing a host I might of been actually emailing the hosts bitch (umm, marketing coordinator).
     
  8. JosieCat

    JosieCat VIP Whale

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    I have a "Marketing Specialist" I deal with at Bellagio. I actually have been assigned a host at the Bellagio, but my offers are usually very good, and I don't need much more - so really don't want to get a host involved. The nice thing about this man vs. just calling marketing is if your offer includes a suite - he books us into a suite - where if you call VIP marketing, you get the "well, you only get a suite if one is available". He can also do things that Marketing can't. For our June trip, we both have "suite" offers, but we are both booked into one Bellagio suite, vs. each getting a Salone suite - which actually saves them money - and is much more convenient for us.
     
  9. mike_m235

    mike_m235 Tourist

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    Does the person do what you want him/her to do? If so, what they are called isn't important.
     
  10. nostresshere

    nostresshere Mr. Anti Debit Card

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    Back to the OP - this was from CET.

    They have been doing this for a few years. They do not do much more than set up rooms and offers you already have. This discussion comes up about every 4 weeks by the way. Same thing, random call out of the blue - I am here to help. But, other than VERY HIGH rollers at CET, they really do not do much extra.
     
  11. Gregsmt

    Gregsmt Low-Roller

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    That's how I got my first "host" at MGM Grand. I got a cold call in September from him trying to get us to go out in December like we did the year before. He was a telemarketing representive. He called us in for a meeting after our second day and comped us show tickets for every night we had left, limo service anywhere in town, hard comped up front a meal at crafts teak,etc.

    Thru the years he is now an actual host and still treats us great for my level of play
     
    Last edited: May 28, 2013
  12. gamblersruin

    gamblersruin Low-Roller

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    Had same experience with CET calling/e-mailing out of the blue last year. Only used her once so far since I had a question about only staying 1 night on a free play offer. She called me immediately after my email and gave me a Premier room at the Paris instead of a normal room. Can't complain about that kind of service beyond expectations.
     
  13. Peachiekeehn

    Peachiekeehn High-Roller

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    I was contacted by a marketing representative about 3 months after making Diamond with CET. I have never met her and have only asked her to arrange for a limo from the airport for my last visit in April, for which we were charged. About a month after making Diamond, I called Caesars Palace and asked to speak to a host. I have used him to book my rooms ever since. He is wonderful and I have never paid for a room since and he always wiped the meals we charge to our room as well. In April, we racked up over 19,000 tier credits in 6 nights and I'm guessing that made him really happy as he sent us back to the airport in a comped limo for the first time ever.
     
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