I was contacted through email and a phone call that I had a single POC for all future reservations and shows etc. I assumed I had been assigned a host. When I returned her call she explained she was not a host however she was a marketing person. She further explained she was assigned to me due to my recent stay. So I assume this is my personal POC within VIP. She was able to do a lot of extra work without putting me on hold and asking the boss. Has anyone else been assigned a single POC but not a host? This is CET by the way.