I find that many posts about the players clubs in Vegas tend to be complaining ones. Well, here is a positive one. We were supposed to fly out and stay at Luxor last Friday for my husbands convention. We decided thursday (day before) that we couldn't go due to some major illness in his family. We knew the rules...we didn't expect our deposit back. The husband called to cancel his Luxor reservation and due to the fact he booked it from the mlife site, he had to call the mlife VIP desk to cancel. He told the person on the phone he had to cancel his reservation due to illness...no elaboration or sob story. She said she would credit him for his deposit. We figured she made a mistake...looked at our credit card account online yesterday and yes...there was the credit. Luxor site says minimum of 48 hours in advance to receive a refund...I would say he called at the 36 hour mark. We have no idea what happened but in addition to receiving the deposit back...we received mlife points for the deposit....yes! We were 4,900 pts away from being Gold and after the phone call we were suddenly Gold! Not sure if there were mistakes made or just a very nice mlife representative...either way...I am a very happy mlife member right now.