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4 U Downtown (El Cortez) Lovers...

Discussion in 'Downtown Hotels & Casinos' started by smartone, Feb 12, 2013.

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  1. smartone

    smartone VIP Whale

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  2. Iu25

    Iu25 High-Roller

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    great article, thanks!!
     
  3. CenterfieldNine

    CenterfieldNine Low-Roller

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    Thanks for sharing! This was interesting. They have a great vision, but the property is just not built out to capitalize on it IMHO.

    One host(Nords, who is great/candid/responsive), a hotel manager that is highly visible(and cranky from my personal experience), and some old school charm battling youth and a huge pressure to upgrade piecemeal and be profitable on the way there.

    I'll be staying there starting tomorrow, and will be keeping this article in mind when I re-evaluate. I hope that Alex's initial vision is getting closer to fruition! Because on my last visit in December it was still a work in progress.
     
  4. SalSagev

    SalSagev Tourist

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    Just returned from a couple ElCo visits and it's still a work in progress. IMO, still too many dealers/counter workers with limited social skills, and they need to somehow exorcise the joint of that smokey, old-woman perfume smell.
     
  5. gerry53

    gerry53 VIP Whale

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    I think the el cortez has a lot of character and the tower rooms are really nice but they really need to replace that perfumey smell with something else.
     
  6. C0usineddie

    C0usineddie VIP Whale

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    I like how the workers who have been there for 30-40 years now need training on how to treat customers.

    Typical boss thinking in my book.

    I do wish them well though.
     
  7. sammasseur

    sammasseur VIP Whale

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    "Every man is my superior in that I may learn from him".....

    I don't agree entirely with your perspective, Eddie. Very easy at that point to go through the motions of your job. Not saying that's the case at El Cortez, but it sure as Hell was at Sahara. Those long-timers leaned on their brooms for hours and didn't give a rat's behind if the guests were being properly cared for.

    It never hurts to be re-trained and reminded of your goal, as long as it's done in a respectful fashion.

    "The illiterate of the future are not those who can't read or write, but those who can't learn, unlearn and relearn. " Alvin Toffler


    :cheers:
     
  8. Joe

    Joe VIP Whale

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    Interesting article, thanks Smartone!:thumbsup:
     
    Christmas
  9. gerry53

    gerry53 VIP Whale

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    I still remember our first and only stay at sahara probably 5 years before they closed.

    the desk staff were rude as well as most of the staff in that place.

    we went early one morning into the mostly empty coffee shop and there were 4 or 5 staff members sitting and chatting in a booth at the back.

    finally one rolled her eyes because we called to get some coffee and strolled over.

    we mentioned the crappy experience as a whole on checkout and that we would not return. the guy said no problem as there are lots of people that go to vegas.

    glad to see where it got them.
     
  10. merlin

    merlin VIP Whale

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    There is some truth in what you say, but some young, privileged girl just out of college,who is given her job solely because of who she knows, isn't exactly the fountain of wisdom now, is she?
     
  11. sammasseur

    sammasseur VIP Whale

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    Merlin, it sounds like you are referring to the Epstein girls. My comment was directed at long-time staff. Not sure what you are trying to say....

    Seems to me that they should have picked up plenty by being around the family business, plus they have the education, a bit of experience, and research to back up their goals.
     
  12. Joe Strummer

    Joe Strummer VIP Whale

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    Downtown Grand ?
    Is that the old Lady Luck ?
     
  13. merlin

    merlin VIP Whale

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    personally, Ive had very good treatment from most of the el-cortez staff, with the exception of the sullen BJ dealers and a few of the pit staff. I was just commenting on the poster agreeing with the comment that most of the staff might need to be taught how to act properly , and the irony of that coming from those epstein girls, who may or may not be qualified, but are certainly green as green can be.
     
  14. Jimbo338

    Jimbo338 VIP Whale

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    Yes it is.

    Jimbo338
     
  15. Jimbo338

    Jimbo338 VIP Whale

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    Green doesn't mean they don't know what they are doing or, that they aren't qualified. Everything changes and the EC must too. The article was good and when she said how you had to treat the customer well, that was actually Jackie's philosophy......give him a good deal and make him feel special and he's gonna wanna come back. Change is tougher for us older people. I hate the changes at the Golden Gate but I have read mostly good things from posters here and it seems to be a hot spot downtown......and money is why they are there so for most it is change for the better.

    With a lot of new businesses and variety and new services e.g. a shuttle, there will be more things to attract people and that means more revenue. I think the changes in the last few years are encouraging.....cabana suites, the Beat and artist studios, the remodeled Gold Spike and soon the Downtown Grand, the Mob Museum, Neon Museum and upgrading Fremont East.

    Jimbo338
     
  16. Huddler

    Huddler VIP Whale

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    The folks I dealt with at check in, the bartenders, waitresses, rewards club were all very nice and welcoming. The dealers mostly couldnt speak English. And I had major issue with a threatening pit boss. If dealers cant speak, then I am probably not going to enjoy it as much. And if a Pit boss tells me to stop talking to his dealers and gives me threatening looks, then I am not going to like it. I loved the Cabana suite but havent stayed in the other rooms. The gambling rules are great but if you go to the higher limit tables, they sweat you unmercifully. They do need some re-training in my opinion.
     
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