Main Street Station – The end of my love affair…

Awful getting something like that and being alone, feel so miserable, vulnerable and weak... you probably got sick from something bought there, and... rules or no rules... just got some ice...

 

I'm so sorry to hear you were sick. That policy is stupid and should be changed. I hope the rest of your trip was better...

Beth

 

Sorry to hear about your experience at MSS. You should seriously consider posting your experience on Trip Advisor. As a 25+ year vet of the hotel industry if I were a manager at the MSS I'd like to know when this type of situation arises. Then again the levels of hospitality may be different in Hawaii vs. LV.

 

Man, being sick on the road sucks. I've had it happen to me in Vegas a couple times, and when my appendix decided to go nuclear I think it happened when we were back in DC, but that's another story. Sorry, Sonya. Each time I had Terri with me. Goin' it alone sucks.

MSS is what it is. Your tale reminds me of some LVA flamefests involving MSS, not that I was ever part of any of those. Anywho, that's always been one of the things that always had me keep MSS on my marginal list, even through a number of stays. It's not necessarily the level of service as the lack of services. Sadly it's a decision that Boyd made long ago, and for them I guess the business model works.

Vegas obviously is a huge oyster. Lotta pearls out there.

 

Horrible. Clearly the worst case of customer service I've heard of in a very long time. As much as it hurts to believe it, they just did not care. It just boils down to helping another person in need, and they did not.

As a business traveler each week, I've had my share of sickness-in-a-hotel-room stories. I am nearly always alone, and usually are in Hampton Inns which do not offer room service. I've never been in one that wasn't helpful in these types of situations, even though they have little expectation of my returning to that particular hotel, and certainly didn't have a long history like you with MSS.

Shame on them. Glad you made it home, albeit a hellish trip.
diane

 

Oh Sonya, I feel so bad for you and even worse because I might have been there at the same time. I would have brought you toast and soup and Gatorade and whatever else you needed. I hope you are feeling back to normal now!

 

Ouch Sonya

Soo sorry about the bad Experience.

It's Sad in America, the home of the free & land of the brave.
That a Casino in the Freest Country in the world, can't send a Sandwitch to a sick patron,
because of STUPID Union Rules hamstringing the Casino.

Sandwitch:
Next time call Jimmmy Johns, bet for a nice tip they will deliver almost anywhere.

Sick:
On our Superbowl 9 Day Extravaganza, I was sick with a sinus infection,
After a trip to http://www.harmonmedicalcenter.com/Default.aspx
on Friday w Dr. Qureshi, Meds, + an allergy shot, by Superbowl Sunday night I was feeling great, & Playing Lions share @ MGM!

Best place if your sick, its right behind PH & Paris on Harmon & they take Insurance.

 

Too bad about your experience. I also understand MSS's situation. Unlike others I don't blame the union for a hotel policy (I think that some employees just use that as an excuse, to put the blame on someone else for a bad policy and it gets them off the hook so they don't have to help you out). We all know that the downtown hotels do not offer much in amenities and it sucks when you get in a situation like yours.

Yeah, you probably could have called one of those take out places to deliver something to you but I know that when you are in pain it is hard to think straight. I remember downtown someone dropped off a flyer about eateries that deliver. Slipped them under my door, forget where I was staying, probably EC. I never thought much about it until I read your situation. hmmm, I wonder if calling a host might have helped you get some food and drink. Also wonder if you called the bellman and explained your situation (and mention that he would get a BIG tip lol) if he might have helped you out. hrrmph. so much for the "aloha" spirit they keep talking about. As someone else mentioned, maybe a mention in tripadvisor might be good so others are aware of that customer service problem.

If you were on one of those boyd charters from hawaii (vacations hawaii) they always have someone on call to assist people in the group (lots of old old folks travel to vegas), I hear of them coming up to help someone that needed help or something. I wonder if one of them might have been nice enough to help you out.

I am not sure if you would get better service at the other boyd properties or other downtown properties, hard to get something if they don't offer it. Still I would hope that someone would be understanding enough to your situation and help you out, so hard nowadays to find good customer service anywhere.

I think we all have our bad experiences (not as bad as yours though) that causes us to not stay at a hotel, sometimes even enough to cause us to not set foot in an establishment ever again. My bad situation was at a mall near seatac airport. I needed assistance and tried to ask someone for help and directions. I tried to ask asian people because I thought since I'm asian they would be more helpful. nope, no one helped me. I was up there for a job interview (boeing) and that (along with the rainy weather) caused me to decide that I didn't want to live up there although I received 3 job offers with them paying my relocation fees. One bad experience can ruin everything.

I never had any problems at the MSS, had some at the Plaza (before renovations) and LVC. Still stay there though. Had some bad experiences when I stayed at the 4q and although I never stayed there since I would still consider staying there again if the price was right. Never matters because I usually find better deals elsewhere (usually EC).

 

Sonya,

That experience sounds just horrible! Glad you're feeling better. It couldn't have been any fun at all.

Still, I have to ask:

I was looking at some other threads and came across a reply from you that said something like, "I decided to move to the Seafood Shack bar for better drinks. Had about 6 Captain & Cokes in an hour..." You wouldn't think that had anything to do with your ailment now, would you?? (I'll dispense with the little "smiley" - you know the one...)

Anyway, glad you're back among the living and next time - remain at TI! Even if you are sick, the maozo ball soup at Canter's Deli has got to be good for what ails you!

 

Sorry to hear about your misfortune. Totally unacceptable.

Union rules may have excluded him/her from bringing you something but there was no reason he/she could not have asked what you needed and offered to call somewhere and have it sent to you.

Its all smoke and mirrors with these corporations as long as you do not ask for them to go outside their set work perimeters then it becomes too much of a hassle to show a little empathy.

Glad to hear your doing better.

 

I've tried to stay out of this thread, but...we stay at MSS 5-6 times per year, for over 14 years. We don't use housekeeping the entire trip, but I do call down to housekeeping for extra towels, Kleenex etc, to be brought up to the room.

In 50-60 stays at the hotel, not once has the person who brought up what I requested had English as a first language. There is nothing wrong with that, I'm just saying communication may not have been clear with the person who brought up the ice.

I can understand the front desk not being able to help, sometimes there is only one person there. As far as the two managers who couldn't help, that just seems really odd. They are normally so helpful with everything.

Sonya, I also passed along your post to the GM of MSS.

 

I'm sorry you had such an awful experience, Sonya. It sucks to be sick when you're not at home, but the incompetence of that property made the situation even worse than it had to be.

I can't imagine ANY hotel ignoring a guest who was sick and needed assistance. If you had fallen and broken your leg, would they have bothered to call EMS or would they let you lay there until your friends came along? SHEESH!

As severe dehydration can be life-threatening, I cannot believe SOMEONE in the entire incompetent management chain (and staff) didn't make a command decision to do the right thing and provide to you some Gatorade and food.

 

Like Joe, I've been debating whether to comment on your situation. I felt your pain of being sick and alone. And I wish for you that it worked out better.

However.... and I mean this with the utmost respect Sonya...Have you considered that on any given day, probably 50% of the customers staying at any casino, wake up not feeling well? If you were in any other non-gaming town, then I would hope and expect the hotel management to have some mercy on you. But you were in Vegas, where it's normal for customers to wake up unwell.

I don't think you can ask for MSS (or any other hotel) to change their policies just because you are travelling alone and don't feel well. MSS doesn't know whether you overindulged or had the flu. They probably get requests every day from guests who are under the weather. After all it's Las Vegas, were people get sick 365 days a year. It's not pretty but it is the reality.

MSS doesn't offer room service but their room rates reflect that. They also don't have concierge service or runners to cater to guests in their room. Again, that's reflected in their room rates. And you knew that going in.

I'm sorry for this happening to you Sonya but it is what it is. Look around a casino in the morning, you can see the people who should have stayed in bed but instead dragged their sorry ass up so they could get some food. Does it make any difference because your illness was the flu compared to someone who overindulged? Sure, to you and me it does, but it doesn't to the hotel because they see it every single day. Like I said, if it happened anywhere else you might have a beef. But this happened in Vegas, where sick guests are not at all unusual and in fact, quite common.

 

replylue

Fastest response I think I've ever received, but the GM of MSS got back to me and he said he has no clue why a "care package" wasn't sent up to her room.

 

Sonya, you may want to write a formal letter to the top management of Boyd Gaming Corp for voicing your concerns and complaints (in addition to mailing a letter to the F&B manager at MSS; because this guy and his staff didn't do anything for you anyway). Their behaviors and conducts were really cold, rude, inconsiderate. Being a human being, I will go extra miles for helping an ill person with my very best efforts and under all circumstances.

I always stay on the Strip. Occasionally I will visit a few off-strip casinos (i.e., Palms, South Point, Orleans and Gold Coast for playing their full-pay VP machines). I have never been to MSS or California (Boyd's downtown casinos), as I seldom go downtown.

I remember that Boyd Gaming acquired MSS, California and Fremont several years ago. Wonder why MSS is still under the strange "union" rules while other Boyd casinos are not? My impression of the customer services at Orleans and Gold Coast has been nice and pleasant. The top management of Boyd Gaming needs to become aware of what happened to you at MSS. Also, Boyd Gaming should standardize their policies and rules across their owned casinos and properties.

 

I couldn't agree more!

 

sorry to hear about your plight, glad you managed to make it home. take care of yourself.

 

With all that said, regardless of whether they should help her or not, if it's something she doesn't like, why would she stay there again?

It's not like she came on here and recommended that other people don't stay there. She said it's the end of HER love affair with the place. So she's moving on.