I wouldn't feel embarrassed by any of this exchange - the slot attendant sounds like a real gem who really cares about the customer experience and has pride in her work. I'm glad you recognized it and rewarded her.
In other news, I will get hit on the head for this, but face it, Cosmo was always REALLY good at selling the party crowd, and the message board / social media crowd a 4* hotel as it was a 5*. And they sold it like it was the best 5* Hotel in the world. Is it nice? sure. But nice is part of the 4* group. "Fantastic" is the 5* equivalent. People missing their players club? sure. sorry, it happens I myself look forward to stay there again as part of the MGM offers, as soon as they classify it right (4/4.5*)
Thats true! I've walked thru Cosmo in a tutu once, on my way to Marquee. Most of my friends stayed at Cosmo when I was at Palazzo since I gambled/had comps
That's been my experience as well every time I visit Cosmo. No shortage of woo girls, frat boyz, and club folks on the weekends especially.
It’s not the Wynn. It just has/had a vibe that I think also hit us late 30’s-50’s crowd just right. Classy enough while making you feel young enough at the same time. It just hits right for a lot of folks. Last time I stopped by the Wynn I felt like I didn’t quite belong there for lots of reasons. I’ve never stayed at the Wynn so cannot comment of the level of service for comparison.
Wynn, the hotel is not comparable, it is a 5* hotel. Now answering the 30-50 thing? absolutely. That is what Cosmo did fantastic, having bars/clubs/restaurants/dayclubs etc. that are exactly for that age demographic, while still having very very good rooms...so yes, there is a reason for Cosmo (for me it is the Balcony Studios). 46 year old behaving like a teen here, just for the age thingy
I have stayed at Wynn and I still feel that way a lot. "Sometimes I'm in a room where I don't belong"... Shinedown - A Symptom of Being Human
I’m sure Wynn is a really nice hotel. For Vegas, it’s a 5star hotel. I’m sure I can pick it apart just like any other hotel…..
Good luck with that...they do what a real 5* hotel does...maintenance...there is a chipped "mosaic tile" in the walkway through the shops to the casino? You bet there is someone working on fixing it within an hour...stop that time at Caesars/Aria/Venetian... good luck again
To be fair, I'd give these properties more credit. Caesars, Venetian, Palazzo, Aria have been in good condition every time I've visited.
Sorry if that sounded wrong, English is still my 2nd (3rd?) language. I LOVE the Cosmo for what it is. Nevertheless, it has to punch in its own class (think Aria/Mandalay).
Having stayed at a number of high end luxury properties outside of Vegas - Wynn is not a 5* hotel by a long shot. Don't get me wrong, it's one of the best in Vegas and it's impeccably maintained. I love Wynn. But it just doesn't hold a candle to the service received at a number of hotels I've visited in the past. A real 5* property anticipates your needs and never leaves you wanting or waiting. They will do things like learn your name and greet you as you enter, learn your preferences for meals, and tailor your experiences to exactly what you want. I'll give you an example. We stayed at a Relais and Chateaux last year. The dining staff didn't have to ask us after the first morning how we wanted our coffee, it just arrived at our table as we sat down. The same with water at lunch and dinner. We made mention one afternoon casually that it would be nice to see the sunset on the outskirts of town, despite the fact that we had just completed our excursions for the day. They made that happen without prompting and even threw in a charcuterie board and a sparkling wine. We had a previous stay at a different Relais and Chateaux and they made note of the fact that we were wine enthusiasts. This hotel then offered several special off-menu options from their cellar at no additional charge as a going away gift on our last night. We were greeted by name, every single time we entered the hotel grounds. Queuing up in one of those check-in lines, 20 people deep would be unheard of in a hotel offering high levels of service. Now if you're a High Roller at Wynn, your host might be able to get you some of these things, but true 5* hotels do this kind of thing for any guest that pays the price of admission. My point being it's the personalized service that makes a 5* hotel what it is. The condition of the property and the amenities offered are just a part of the equation.
This is so spot on about it not being a 'true' 5 star hotel - especially comparing it to the likes of Wynn, Venetian, Bellagio etc... Fully agree, it's a cool property which is great at marketing (and has a very unique point when it comes to their balconys and the view) but it's not a highest end experience as described so often.
This is absolutely true - simply the difference of having a hotel with 30 rooms, compared to 3,000 rooms. Las Vegas hotels have exceptional room products, 5 star and above, but they can't match the level of service due to the volume. The average person coming to Vegas probably prefers a spectacular room over spectacular service. We recently stayed at the Airelles in Courchevel. The service was spectacular, all meals were included, and the (tiny) room was beautiful. It was also $3,000 a night.
It’s also training — remember when Cosmo opened and they would come to you in the line and escort you the 15 feet to the front desk? Or when they would hand back your credit card with both hands? Wynn used to have a higher level of service as well.
